User Configuration
(RDN Synchronization Enabled)

Purpose

The User Configuration form displays a list of the users and devices that are currently programmed in the 3300 ICP system. The User Configuration form also lists all Hot Desk users and Hot Desk ACD agents.

Use the User Configuration form to

Search for a user based on specific criteria (for example, search for entries with a specific Directory Number or name).
Quickly add, copy, change or delete user and device data, using a single form.
Easily add a large number of new users or devices by importing user configuration information from a spreadsheet to your 3300 ICP database.

The User Configuration form combines the functions of several system forms into a single form; however, you can still access and use the individual forms. For example, to create user profiles, you can choose to use either the User Authorization Profiles form or the User Configuration form.

The advantage of using the User Configuration form is that it allows you to modify a wide range of user data (such as Telephone Directory, Department, or Personal Speedcall assignments) without having to make modifications in many separate forms.

Use this form when performing the following tasks:

Conditions

The User Configuration form does not display entries for consoles, Hunt Groups, remote directory numbers, and telephone directory-only entries.
When a Hot Desk User or External Hot Desk User is logged in, you cannot:
change or delete the user's DN
change the device type field associated with the Hot Desk device
enable ACD
enable the External Hot Desk User license if the user is logged in
delete the External Hot Desk User dialing prefix or external number

Field Descriptions

Parameter	Description	Default Value
User Configuration Search
Search Scope	If Multi-Node Management applications are supported, you can choose to search for an entry in the database of the currently accessed (local) element, or in the databases of all the elements in the Administrative Group. Click the radio button for the local element to search the database of the currently accessed element. Click Admin Group to search the databases of all the elements in the System Data Synchronization Administrative Group. Search results at the Admin Group scope display data only for the Number, Name, and Home Element fields.	Local element
Search Field	From the drop-down menu, select a field within which to search for a specified value. Search by Number or by Name.	Number
Search Value	Type the value for which you wish to search, up to 21 characters in length.	Blank
User Configuration List of Entries
Number	Read-only field. Displays the unique directory number (DN) associated with a device. Valid entries are no more than 7 characters in length, and can use the digits 0 - 9, *, and # .
Name	Read-only field. Displays the user's name as it will appear in the telephone directory.
User Type	Read-only field. Indicates whether the user is a Standard user, Hot Desk user, or ACD Agent (hot desk ACD agent).
Device Type	Read-only field. Displays the user's device type.
COS (Class of Service) Day	Read-only field. Indicates the Class of Service (COS) Day assigned to the user. Displays a number between 1 and 64, or 1 and 96, depending on system configuration.
COR (Class of Restriction) Day	Read-only field. Indicates the Class of Restriction (COR) Day assigned to the user. Displays a number between 1 and 96.

Using the User Configuration form, you can perform five actions: Import, Add, Copy, Change, and Delete.

Import: Click the Import button to import user and device data from an existing .csv spreadsheet. See About Importing User and Device Data for more information.
Add: Click Add to add a single user. Enter user and device information in the empty User Configuration dialog that appears. Note that an Add operation always creates an new user, even if a user already exists with the same name. However, name and number combination must be unique.
Copy: Click Copy to copy the data from an existing user, then use that data to create a new user. When you select Copy, the User Configuration dialog appears with the Personal Information, Voice Mailbox Name, and Desktop Login Name details cleared.
Change: Click Change to modify an existing user's details. Make the desired changes in the User Configuration dialog that appears.
Delete: Click Delete to remove an existing user.
If there are multiple users associated with a device and you delete one of the users, then the delete will result in a delete of just the user. The device and other users will be left intact.
If there is just one user for a device, then a delete will remove both the user and the device.
If the device is not associated with a user, the delete will just remove the device.

When you select the Add, Copy, or Change button, a detailed User Configuration dialogs appears.

Parameter	Description	Default Value
Personal Information
Last Name	Type the user's name. Both names can be a maximum of 64 characters. The names are associated with the directory number.	Blank
First Name		Blank
Number	Required field. Enter a directory number (DN) associated with a user or device. Valid entries are no more than 7 characters in length, and use the digits 0 - 9, , or # . Notes: If you wish to enable Voice Mail for the user or device, you must Ensure that the DN you assign does not contain the characters or # or begins with the digits 99 which are reserved for the system administrator mailbox. If the DN contains either * or #, the Voice Mail field below is disabled. Attempting to add a DN that starts with the digits 99 fails to create a mailbox and results in an error message. Ensure that the voice mailbox digit length (see Embedded Voice Mail below) matches the assigned DN. For example, if the DN is five digits in length, the voice mailbox digit length must be set to 5 digits. You may need to change the mailbox digit length to match the DN digit length. If the DN is a different length than the mailbox digit length, the Voice Mail field below is disabled. Note: If you are changing an existing user's data and you wish to maintain the user's current voice mailbox number, do not change the user's DN. Changing the user's DN deletes the existing voice mailbox and creates a new voice mailbox that is associated with the new DN. Note: Do not include * or # in the directory numbers of 5302 IP Phones.	Blank
Local-only DN	Allows you to specify the directory number as a local-only directory number in a cluster. If you check this box, all of the user-related fields are disabled, including first name, last name, department, location and so forth are disabled.	Not Selected
Department	Type the name of the department with which the user is associated in Telephone Directory Assignment (for example, Sales). The name can be a maximum of 10 characters. If you leave this field blank, then a department will not appear in the Telephone Directory Assignment form for this user.	Blank
Location	Type a name of up to 10 characters that identifies the location of the user device (for example, Tom's desk). If you leave this field blank, then a location will not appear in the Telephone Directory Assignment form for this user.	Blank
Directory Settings
Name	Displays the user's name as it will appear in the telephone directory. This field defaults to the (Lastname,Firstname) that you entered above. You can change the directory name in this field. However, changes to the name in this field do not overwrite the Last Name or First Name fields above. Note that this field supports a maximum length of 21 characters. You can leave this field blank only if the Last Name and First Name fields above are also blank. In this case, a directory name will not appear in the Telephone Directory form for this user.	Defaults to "lastname, firstname" as entered in the Personal Information section above.
Prime Name	Select Yes to indicate that this name is the prime name; Select No or leave the Name field blank to indicate that the name is not the prime name. Only one name may be prime for an extension. The system ignores this setting if the Telephone Number field is blank. The first name entered in the Telephone Directory for any extension is the prime name, unless this option is used to specifically designate an alternate user of the directory number as the prime name.	No
Privacy	Select Yes to indicate that the associated telephone number is to be a private extension. A private extension number will not appear on display sets during call processing. The following types of telephone numbers cannot be made private: Non-prime key line appearances Modem and modem groups System speed calls.	No
Phone Service Settings
Home Element	System-generated, protected field. Identifies the Home element for the IP device. When you add a new IP device, you add it to the local element. The local element is the device's home element.
Secondary Element	To enable device resiliency, select the name of the secondary element for the IP device from the drop-down list. This field is only enabled if RDN Synchronization is supported by the system. The drop-down list only contains the names of elements that are members of the RDN Synchronization cluster. You can only configure resiliency for a device from the device's local (home) element. However, after you have created a resilient device, you can modify its parameters, with the exception of certain key types, from the secondary element. The modifications are distributed to the device's primary element via SDS. If the Local-only DN box is checked, this field is disabled.
Device Type	From the drop down list, select the user's device type. Notes: Analog devices are added to this form with a default Circuit Descriptor Index 1. To add an analog device with another Circuit Descriptor Index, use the Analog Set Assignment form. You can change a phone's device type only within the category of devices to which it belongs. That is, you can change a Multiline IP device to a different Multiline IP device (for example, 5010 IP to 5020 IP), but you cannot change a Multiline IP device to an analog or DNI device type (for example, you can cannot change 5010 to Analog).	No Device
PKM	Select "PKM12," "PKM48," or "Dual PKM" or select none. The field is disabled if the device type does not support PKM modules.	None
MAC Address	Enter the MAC address (up to 17 characters) of the assigned IP device. This field is disabled if the device type is not an IP device. Note: 5560 IPTs have master and slave components that you must configure as separate devices, each requires its own DN and MAC address. Ensure that you enter the master MAC address for the master DN (see Number above) and the slave MAC address for the slave DN. The master and slave addresses are printed on the base of the 5560 IPT. You must also associate the 5560 IPT's master and slave DNs in the 5560 IPT Master/Slave Association form. See Program 5560 IPTs for additional details.	Blank
Wireless PIN	Set or reset the wireless PIN.
HTML GUI Application	Select a customer-installed application to replace the device's standard user interface. Note: HTML GUI Applications are device specific.	System supplied
PLID	If the device is an analog or DNI device, enter the device's PLID values beneath the labels Cab., Shelf, Slot, and Circ. Enter a maximum of 2 characters in each text box. Valid entries are Cab. - a number from 2 to 14 Shelf - the digit 1 or 2 Slot - a number from 1 to 12 Circ. - a number from 1 to 16 This field is disabled if the device is an IP device.
Policies and Services
Class of Service - Day	Indicates the Class of Service (COS) assigned to the user when the 3300 ICP is in Day service. Enter a number between 1 and 64, or 1 and 96, depending on the system configuration.	1
Class of Service - Night 1	Indicates the COS assigned to the user when the ICP is in Night1 service. Enter a number between 1 and 64, or 1 and 96, depending on system configuration.	1
Class of Service - Night 2	Indicates the COS assigned to the user when the ICP is in Night2 service. Enter a number between 1 and 64, or 1 and 96, depending on system configuration.	1
Class of Restriction - Day	Indicates the COR assigned to the user when the ICP is in Day service. Enter a number between 1 and 96.	1
Class of Restriction - Night 1	Indicates the COR assigned to the user when the ICP is in Night1 service. Enter a number between 1 and 96.	1
Class of Restriction - Night 2	Indicates the COR assigned to the user when the ICP is in Night2 service. Enter a number between 1 and 96.	1
SIP Device Capabilities	The number of the SIP Device Capabilities form assigned to any SIP devices associated with this user. For non-SIP devices this field is grayed out.	1
Personal Speedcall Allocation	Indicates the maximum number of personal speedcall numbers that a user can program. Select a value from the drop down list.	Blank
User Type	Select "Hot Desk" to assign the user as a Hot Desk user "ACD Agent" to assign the user as an Hot Desk ACD agent "Standard" for all other users.	Standard
User PIN	Enter a passcode for the hot desk user, hot desk ACD agent, generic SIP user, or Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The PIN code displays as asterisks. This field is available if you have selected "Hot Desk" , or "ACD Agent" in the User Type field above.	Blank
Confirm User PIN	Re-enter the user's PIN to confirm.	Blank
External Hot Desk User License	Select "Yes" to enable External Hot Desk User (EHDU) functionality . EHDU is a licensed option enabled in the License and Option Selection form.	No
Hot Desk User External Dialing Prefix	Enter "9" or other prefix digit(s) required to dial out to the external hot desk device.	Blank
Hot Desk User External Number	Enter the telephone number of the external hot desk device. Note: The combined length of the external dialing prefix and external number cannot exceed 26.	Blank
Embedded Voice Mail
Voice Mail	Select the check box to enable Voice Mail for the user. Clear the check box to disable Voice Mail. Notes: This field is disabled if the DN contains the characters * or #. This field is disabled if the voice mailbox digit length does not match the length of the DN. You may need to change the mailbox digit length to match the DN digit length. When you enable Voice Mail, the user's voice mailbox number is the same as the user's DN number.
Voice Mail Name	Indicates the user name associated with the voice mailbox. If the Voice Mail check box is selected, the field displays the name from the telephone directory Name field above.	Blank
Desktop Tool Access
Desktop Admin	Indicates whether the Desktop Admin Access is enabled for the user. Check the box to enable Desktop Admin access, or unchecked to disable Desktop Admin access.	Enabled
User Profile Login ID	Displays the user's unique Login ID using the last name and first initial of the first name specified in the names field above. The Login ID is up to 20 characters in length. Note:If you are importing users, do not enable Desktop Tool Access for users who share the same last name and the same first initial as other users in the Import Spreadsheet. If you enable Desktop Tool Access for multiple users with identical system-generated Login IDs, the system accepts only the first of the identical Login IDs as valid, and generates errors for the other users. You must manually enable Desktop Tool Access for these users, to ensure that their Login IDs are unique. For example, assume you attempt to import a Desktop Tool user profile for Jack Smith, followed by a profile for Jennifer Lee Smith: The system accepts "smithj" as a valid User Profile Login ID for Jack Smith (the first user imported). The system rejects "smithj" for Jennifer Lee Smith as invalid, since that profile is now assigned to Jack Smith, who you imported to the system first. You must manually enable Desktop Tool Access and enter a unique Login ID for Jennifer Lee Smith (for example, "smithjl" or "smithjen").	Blank
User Profile Language	Select an available language from the drop down list.	English
User Profile Password	Specify the user's initial access password. Passwords are case-sensitive and may contain up to 8 alphanumeric characters. The password is displayed as asterisks. If you have imported user data and set the user's Desktop Tool Access to Yes, the default password is the user's Directory Number (DN).	Blank
Confirm Password	Re-enter the User Profile Password to confirm.	Blank
HTML Applications
HTML Infrastructure License	Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form. Note: HTML Applications are device specific and are available to the 5312, 5324, 5330, and 5340 IP Phones unless noted otherwise below.	No
HTML GUI Application	Select a customer-installed application to replace the device's standard user interface.	Blank
New Page Application 1,2,3	Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.	Blank
Notification Application 1,2,3	Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.	Blank
Branding Application	Select the branding application to display on the device. Branding is supported on the 5330 and 5340 IP Phones only.	Blank
Screen Saver Application	Select the screen saver to display on the device. Screen Savers are supported on the 5330 and 5340 IP Phones only.	Blank

User Configuration (RDN Synchronization Enabled)

Purpose

Conditions

Field Descriptions

User Configuration
(RDN Synchronization Enabled)