Nodes that are not part of a cluster must be assigned a cluster element ID.
All elements on a cluster must be programmed with the same
Dialing plan
Feature access codes.
Nodal Hot Desking requires 4.0 or later software.
Clustered Hot Desking requires 5.0 or later software.
Hot Desking is only supported on the following multiline IP devices:
|
5005 IP Phone 5010 IP Phone 5020 IP Phone 5205 IP Phone 5235 IP Phone 5207 IP Phone 5212 IP Phone 5215 IP Phone 5215 IP Phone (Dual Mode) 5220 IP Phone |
5224 IP Phone SpectraLink Wireless Telephones 5560 IPT |
Note: Hot Desking is NOT supported on ACD sets, attendant consoles, Your Assistant and Your Assistant Pro, digital sets, Symbol wireless sets, ONS sets, single line IP sets (such as 5001 and 5201), 5700, OpenPhones, or CITELlink-supported sets
Resilient Clustered Hot Desking is not supported for SpectraLink Wireless Phones in Release 5.1 or earlier.
A hot desk set cannot be programmed as
A Recorded Announcement Device (RAD)
A RAD Hunt Group member
A hot desk user cannot log in to a hot desk set programmed as
An ACD set
A Record-A-Call Hunt Group member
An Emergency Hunt Group member
A Hotel or Suite extension
Hot desk users must have the following Class of Service Options enabled:
HCI/CTI/TAPI Call Control Allowed
HCI/CTI/TAPI Monitor Allowed
A hot desk user cannot be provisioned with a PKM. If a user logs in to a hot desk set with a PKM, the PKM will be disabled.
A hot desk user CANNOT be programmed as
An ACD set - "ACD Set" set to "Yes" in the Multiline IP Set Configuration form.
A Flexible Answer Point for a non Dial-in trunk
A Trunk Answer Point for a non Dial-in trunk
A Recorded Announcement Device (RAD)
A Hotel or Suite extension
An Emergency Hunt Group member
A RAD Hunt Group member
A Record-a-call Hunt Group member
A tenant member
Set replacement is not allowed while a user is logged in. In the event that a logged in set fails and requires replacement, you must use the BUSY RESET command to log out the logged in user before replacing the set. To log out the user, reset the hot desk user and, if necessary, the hot desk set.
Syntax: BUSY RESET <Extension number>
For example, to log out a user with extension 6209, enter: BUSY RESET 6209. The system responds with: Busy Reset completed.
Alarm thresholds are not affected by out of service hot desk user or phone DNs.
Hot Desk Remote Logout is supported on all devices that allow feature access codes.
Changing a Hot Desk User PIN using Superkey is supported on the following IP devices only:
|
5020 IP 5140 IP 5220 IP 5220 Dual Mode 5224 IP 5230 IP |
5235 IP 5240 IP 5324 IP 5330 IP 5340 IP Navigator |
Assign 5235 IP Phones to a hot desk enabled class of service before you register the phone to the controller. If you register a new 5235 IP Phone with a default class of service and then reassign it to a hot desk enabled class of service, you must reboot the controller.
If you register the 5235 IP Phone to the controller first and then assign it to a hot desk enabled class of service, the user appliance exhibits the following conditions:
The labels for the programmable buttons on the 5235 IP Phone are not updated after the hot desk user logs in.
The hot desk user is able to access the call history application of the 5235 IP Phone primary registered DN.
If the above problems are encountered, the hot desk options were most likely enabled in the class of service after registering 5235 IP Phone. Reboot the controller.
