User Configuration
(RDN Synchronization Not Enabled)

Purpose

The User Configuration form displays a list of the users and devices that are currently programmed in the 3300 ICP system. It also lists all Hot Desk users and Hot Desk ACD agents.

Use the User Configuration form to

The User Configuration form combines the functions of several system forms into a single form; however, you can still access and use the individual forms. For example, to create user profiles, you can choose to use either the User Authorization Profiles form or the User Configuration form.

The advantage of using the User Configuration form is that it allows you to modify a wide range of user data (such as Telephone Directory, Department, or Personal Speedcall assignments) without having to make modifications in many separate forms.

Use this form when performing the following tasks:

Conditions

Field Descriptions

Parameter

Description

Default Value

User Configuration Search

Search Scope

If Multi-Node Management applications are supported, you can choose to search for an entry

  • in the database of the currently accessed (local) element, or

  • in the databases of all the elements in the Administrative Group.

Click the radio button for the local element to search the database of the currently accessed element. Click Admin Group to search the databases of all the elements in the System Data Synchronization Administrative Group. Search results at the Admin Group scope display data only for the Number, Name, and Home Element fields.

Local element

Search Field

From the drop-down menu, select a field within which to search for a specified value. Search by Number or by Name.

Number

Search Value

Type the value for which you wish to search, up to 21 characters in length.

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User Configuration List of Entries

Number

Read-only field. Displays the unique directory number (DN) associated with a device. Valid entries are no more than 7 characters in length, and can use the digits 0 - 9, *, and # .

 

Name

Read-only field. Displays the user's name as it will appear in the telephone directory. To change the name, modify the entries in Last Name or First Name fields above.

 

User Type

Read-only field. Indicates whether the user is a Standard user, Hot Desk user, or ACD Agent (hot desk ACD agent).

 

Device Type

Read-only field. Displays the user's device type.

 

COS  (Class of Service) Day

Read-only field. Indicates the Class of Service (COS) Day assigned to the user. Displays a number between 1 and 64, or 1 and 96, depending on system configuration.

 

COR  (Class of Restriction) Day

Read-only field. Indicates the Class of Restriction (COR) Day assigned to the user. Displays a number between 1 and 96.

 

Using the User Configuration form, you can perform five actions: Import, Add, Copy, Change, and Delete.

When you select the Add, Copy, or Change button, a detailed User Configuration dialogs appears.

Parameter

Description

Default Value

Personal Information

Last Name

Type the user's name (a maximum of 20 characters). This name is associated with the directory number in the telephone directory.

Blank

First Name

Name

Read-only field. Displays the user's name as it will appear in the telephone directory (Lastname,Firstname). To change the name, modify the entries in Last Name or First Name fields above.

 

Number

Required field. Enter a directory number (DN) associated with a user or device. Valid entries are no more than 7 characters in length, and use the digits 0 - 9, *, or # .

  • Notes:

  • If you wish to enable Voice Mail for the user or device, you must

  • Ensure that the DN you assign does not contain the characters * or # or begins with the digits 99 which are reserved for the system administrator mailbox. If the DN contains either * or #, the Voice Mail field below is disabled. Attempting to add a DN that starts with the digits 99 fails to create a mailbox and results in an error message.

  • Ensure that the voice mailbox digit length (see Embedded Voice Mail below) matches the assigned DN. For example, if the DN is five digits in length, the voice mailbox digit length must be set to 5 digits. You may need to change the mailbox digit length to match the DN digit length. If the DN is a different length than the mailbox digit length, the Voice Mail field below is disabled.

  • If you are changing an existing user's data and you wish to maintain the user's current voice mailbox number, do not change the user's DN. Changing the user's DN deletes the existing voice mailbox and creates a new voice mailbox that is associated with the new DN.

  • Do not include * or # in the directory numbers of 5302 IP Phones.

Blank

Department

Type the name of the department with which the user is associated in Telephone Directory Assignment (for example, Sales). The name can be a maximum of 10 characters. Optional field.

Blank

Location

Type a name of up to 10 characters that identifies the location of the user device (for example, Tom's desk). Optional field.

Blank

Device

Device Type

From the drop down list, select the user's device type. The default value is No Device.

  • Notes:

  • Analog devices are added to this form with a default Circuit Descriptor Index 1. To add an analog device with another Circuit Descriptor Index, use the Analog Set Assignment form.

  • You can change a phone's device type only within the category of devices to which it belongs. That is, you can change a Multiline IP device to a different Multiline IP device (for example, 5010 IP to 5020 IP), but you cannot change a Multiline IP device to an analog or DNI device type (for example, you can cannot change 5010 to Analog).

No Device

PKM

Select "PKM12," "PKM48," or "Dual PKM" or select none.  The default value is none. The field is disabled if the device type does not support PKM modules.

None

MAC Address

Enter the MAC address (up to 17 characters) of the assigned IP device. This field is disabled if the device type is not an IP device.

  • Note: 5560 IPTs have master and slave components that you must configure as separate devices, each requires its own DN and MAC address. Ensure that you enter the master MAC address for the master DN (see Number above) and the slave MAC address for the slave DN. The master and slave addresses are printed on the base of the 5560 IPT. You must also associate the 5560 IPT's master and slave DNs in the 5560 IPT Master/Slave Association form. See Program 5560 IPTs for additional details.

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Wireless PIN

Set or reset the wireless PIN.

Blank

PLID

If the device is an analog or DNI device, enter the device's PLID values beneath the labels Cab., Shelf, Slot, and Circ. Enter a maximum of 2 characters in each text box. Valid entries are

  • Cab. - a number from 2 to 14

  • Shelf - the digit 1 or 2

  • Slot - a number from 1 to 12

  • Circ. - a number from 1 to 16

This field is disabled if the device is an IP device.

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Policies and Services

Class of Service - Day

Indicates the Class of Service (COS) assigned to the user when the 3300 ICP is in Day service. Enter a number between 1 and 64, or 1 and 96, depending on the system configuration.

1

Class of Service - Night 1

Indicates the COS assigned to the user when the ICP is in Night1 service. Enter a number between 1 and 64, or 1 and 96, depending on system configuration.

1

Class of Service - Night 2

Indicates the COS assigned to the user when the ICP is in Night2 service. Enter a number between 1 and 64, or 1 and 96, depending on system configuration.

1

Class of Restriction - Day

Indicates the COR assigned to the user when the ICP is in Day service. Enter a number between 1 and 96.

1

Class of Restriction - Night 1

Indicates the COR assigned to the user when the ICP is in Night1 service. Enter a number between 1 and 96.

1

Class of Restriction - Night 2

Indicates the COR assigned to the user when the ICP is in Night2 service. Enter a number between 1 and 96.

1

SIP Device Capabilities

The number of the SIP Device Capabilities form assigned to any SIP devices associated with this user. For non-SIP devices this field is grayed out.

1

Personal Speedcall Allocation

Indicates the maximum number of personal speedcall numbers that a user can program. Select a value from the drop down list.

Blank

User Type

Select

  • "Hot Desk" to assign the user as a Hot Desk user

  • "ACD Agent" to assign the user as an Hot Desk ACD agent

  • "Standard" for all other users.

Standard

User PIN

Enter a passcode for the hot desk user, hot desk ACD agent, generic SIP user, or Phone Lock  feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The PIN code cannot be read.

Blank

Confirm User PIN

Re-enter the user's PIN to confirm.

Blank

External Hot Desk User License

Select "Yes" to enable External Hot Desk User (EHDU) functionality . EHDU is a licensed option enabled in the License and Option Selection form.

No

Hot Desk User External Dialing Prefix

Enter "9" or other prefix digit(s) required to dial out to the external hot desk device.

Blank

Hot Desk User External Number

Enter the telephone number of the external hot desk device.

  • Note: The combined length of the external dialing prefix and external number cannot exceed 26.

Blank

Embedded Voice Mail

Voice Mail

Select the check box to enable Voice Mail for the user. Clear the check box to disable Voice Mail.

  • Notes:

  • This field is disabled if the DN contains the characters * or #.

  • This field is disabled if the voice mailbox digit length does not match the length of the DN. You may need to change the mailbox digit length to match the DN digit length.

  • When you enable Voice Mail, the user's voice mailbox number is the same as the user's DN number.

Blank

Voice Mail Name

Indicates the user name associated with the voice mailbox.

If the Voice Mail check box is selected, the field displays the name from the telephone directory Name field above.

Blank

Desktop Tool Access

Desktop Admin

Indicates whether the Desktop Admin Access is enabled for the user. Check the box to enable Desktop Admin access, or unchecked to disable Desktop Admin access.

Enabled

User Profile Login ID

Displays the user's unique Login ID using the last name and first initial of the first name specified in the names field above. The Login ID is up to 20 characters in length.

  • Note:If you are importing users, do not enable Desktop Tool Access for users who share the same last name and the same first initial as other users in the Import Spreadsheet. If you enable Desktop Tool Access for multiple users with identical system-generated Login IDs, the system accepts only the first of the identical Login IDs as valid, and generates errors for the other users. You must manually enable Desktop Tool Access for these users, to ensure that their Login IDs are unique. For example, assume you attempt to import a Desktop Tool user profile for Jack Smith, followed by a profile for Jennifer Lee Smith:

    1. The system accepts "smithj" as a valid User Profile Login ID for Jack Smith (the first user imported).

    1. The system rejects "smithj" for Jennifer Lee Smith as invalid, since that profile is now assigned to Jack Smith, who you imported to the system first.

    2. You must manually enable Desktop Tool Access and enter a unique Login ID for Jennifer Lee Smith (for example, "smithjl" or "smithjen").

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User Profile Language

Select an available language from the drop down list.

English

User Profile Password

Specify the user's initial access password. Passwords are case-sensitive and may contain up to 8 alphanumeric characters. The password is displayed as asterisks.

If you have imported user data and set the user's Desktop Tool Access to Yes, the default password is the user's Directory Number (DN).

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Confirm Password

Re-enter the User Profile Password to confirm.

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HTML Applications

HTML Infrastructure License

Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form.

  • Note: HTML Applications are device specific and are available to the 5312, 5324, 5330, and 5340 IP Phones unless noted otherwise below.

No

HTML GUI Application

Select a customer-installed application to replace the device's standard user interface.

Blank

New Page Application 1,2,3

Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

Blank

Notification Application 1,2,3

Select the notification service(s) you want the device to receive.

Up to three Notification Applications are allowed per phone.

Blank

Branding Application

Select the branding application to display on the device.

Branding is supported on the 5330 and 5340 IP Phones only.

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Screen Saver Application

Select the screen saver to display on the device.

Screen Savers are supported on the 5330 and 5340 IP Phones only.

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