Unified Communicator Mobile is an application on the Mitel Standard Linux (MSL) server that enables 3300 ICP users to twin their cell phone (or other external telephone connected to the PSTN Public Switched Telephone Network. The worldwide analog voice network accessible to all those with telephones and access privileges.) with their office extension. Once twinned, calls to the office extension ring both devices simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail.
While the external phone is connected to the system, the user has access (via feature access codes) to the following call control features:
Hold and Hold Retrieve
Transfer
Conference and Conference Split
Cancel
Consultation Hold
Requires 3300 ICP Release 6.0 or later and the installation of the Unified Communicator Mobile blade on the MSL server.
Mobile Extension is ONLY supported on certain phones; see Feature Availability below to find out which ones.
All calls answered and made on the twin phone while connected to the 3300 ICP will use the twinned extension's account code for call accounting (SMDR) purposes.
The twin phone receives the outgoing line CLID CLID enables the telephone number of the calling party to be displayed on the display screen of the receivers telephone. There are now a number of contact-management applications that have made it possible to use CID to automatically bring up client information from a database and display it on the screen of a personal computer (PC) before the call is answered. from the 3300 (if available), not original CLID displayed on the twinned extension.
The codes dialed from the twin phones to access features on the 3300 ICP are as follows:
|
Feature |
Code |
|
Hold |
**1 |
|
Hold Retrieve |
**2 |
|
Cancel |
**3 |
|
Transfer |
**6 |
The codes cannot be changed nor are they synchronized with the feature access codes programmed on the 3300 ICP. Instead, the codes are translated into MiTAI Stands for Mitel Networks Telephony Application Interface. Used by applications to communicate with Mitel PBXs. commands by the Unified Communicator Mobile application and sent to the 3300 ICP. A fixed 10 second timer starts after the user dials **. If no other DTMF keys are pressed before the timer expires, the ** keys are ignored. The same timer is used for digit collection when transferring and conferencing.
The Unified Communicator Mobile application supports Hot Desking. Calls to a Hot Desk user are presented to its twin phone even when the user is not logged on to a Hot Desk extension. A call answered on the twin phone can be transferred to the Hot Desk extension only after the user logs in.
If the twinned cell phone is in a busy/unavailable state, calls will be forwarded to its voice mail (if available), unless answered from the twinned desktop extension first. If voice mail is not available on the twinned cell phone, calls received while in busy/unavailable state follow the "line busy" processing in effect at the desktop extension.
The Hotel/Motel Suite Services feature is supported by Unified Communicator Mobile but requires that the Desktop Monitor be set on an individual Suite DN, not on a Pilot DN. Note: Because the key line appearance of the other suite phones is not in use, the Call Hand-off feature only works when the suite of the Desktop Monitor is dialled.
Enable MITAI/TAPI Computer Integration on the License and Options Selection form.
In the Multiline IP Set Configuration form
Program a dedicated Desktop Monitor for each twinned extension. A Desktop Monitor is a virtual extension An extension that is programmed in the system but has no physical device associated with it. A virtual extension is programmed by leaving the MAC address field blank. Also called a phantom extension. (set type: 5220) that monitors the twinned desktop extension for incoming calls.
Program a pool of virtual 5220 extensions as Outgoing Lines. The Outgoing Lines dial out to the twin phones and must be on a controller that has access to the PSTN, either directly via local TDM/analog trunks, or indirectly via IP trunks. The number of Outgoing Lines required is typically a third the number of twinned extensions.
Program one or more virtual 5220 extensions as TUI Lines. Users call the TUI Lines to set up twinning on their extension.
In the Multiline Set Key Assignment form, program the Desktop Monitor virtual extension An extension that is programmed in the system but has no physical device associated with it. A virtual extension is programmed by leaving the MAC address field blank. Also called a phantom extension. with a Key System type line appearance of its twin extension. It does not matter which key.
Assign the TUI Line extensions to a voice-type hunt group in the Hunt Group Assignment form.
Enable Privacy Release in the Class of Service Options Assignment form for each twinned extension and Suppress Simulated CCM After ISDN Progress for each Outgoing Line.
Enable both of the following options in the Class of Service Options Assignment form of each twinned extension:
HCI/CTI/TAPI Call Control Allowed
HCI/CTI/TAPI Monitor Allowed.
If the Call Agents dial out to the PSTN on ISDN trunks, enable Suppress Simulated CCM (Call Connect Message) after ISDN Progress in the trunk Class of Service.
Assign the twinned extension a separate Class of Service with the Call Forward No Answer timer value set to 23-25 seconds. The longer than usual timer provides a user of a twinned cell phone sufficient time to pick up the call before it is routed to voice mail.
See the Mitel Standard Linux documentation and the Unified Communicator Mobile Blade documentation under Applications & Solutions section on the Mitel Customer Documentation website (http://edocs.mitel.com).
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
To twin an extension with another phone:
From any internal extension, dial the hunt group number of the Unified Communicator Mobile telephone user interface.
Log in with your username and password.
When prompted, enter the number of the other phone and the digit required to activate twinning.
Twinning can also be set up by the user through a nweb-based interface (URL supplied by the administrator) and by the administrator via the web interface for the MSL server.
To transfer a call from the twin phone to the extension:
At the extension, press the line appearance key associated with the twin phone.
