Alphabetical list of forms is available from the Selection menu.
Account Code Forms define various types of account codes used to capture resource usage for billing purposes and for manipulating system resources. They may also be outpulsed on trunks as a result of Automatic Route Selection (ARS) programming.
Attendant Console Forms define the prime directory number, interconnect number, and softkeys of attendant consoles and relate these to each workstation.
Automatic Call Distribution Forms are used to set up the switching of large volumes of similar incoming trunk traffic directly to a selected group of extensions (agents).
Automatic Route Selection (ARS) Forms are an extension of the trunk forms. These forms carry the assignment and grouping of outgoing trunks one step further in allowing the formation of trunk routes for which least-cost routing, toll control, and digit modification plans may be defined. The trunk routes are accessed as a function of the digits dialed by a station user.
Call Rerouting Forms define rerouting on a per-directory number basis for calls that cannot be completed in the normal fashion. Up to three rerouting alternatives may be programmed.
DHCP Forms are used to define DHCP parameters.
Digital Link Forms define the interfaces that provide digital private networking capabilities using T1 and CEPT facilities.
IP Network Configuration Forms are used to program and verify the IP settings for the system. They are also used to configure the Layer 2 switch IP Address and voice Quality of Service settings.
Emergency Services Management Forms are used to assign CESIDs and monitor/troubleshoot device moves.
Group Forms are used to gather directory numbers of industry standard and MITEL proprietary station sets together in order to form circular or terminal hunt groups, ring groups, and pickup groups.
IP Networking/ XNET Forms are used to specify all characteristics of IP Networking or XNET usage in the system. The forms are used to assign unique ID numbers, assign IP Addresses, program DID numbers, identify XNET trunk groups, trunk service, and interconnect parameters, and assign address lists for incoming and outgoing calls.
Moves and Changes Forms provides the system manager with a facility to make changes to an operational database for multiline and industry-standard telephones.
Multiline Set Forms are used to specify the operating parameters for the MITEL multiline telephones.
Music on Hold/Audio Files Forms are used to download audio files and use them as an embedded Music on Hold source, an Auto Attendant System greeting, a RAD greeting, or an ACD embedded music source.
Single Line Set Forms are used to program industry standard analog telephones, Mitel Digital telephones, and Mitel IP telephones.
Station Service Forms define the services available to industry standard telephones.
System Data Synchronization Forms allow you to configure and use the System Data Synchronization (SDS) feature.
System Forms define system-wide parameters.
System Hardware Profile Forms give information on the cards installed in the controller.
Telephone Directory Forms are used to capture an information database on a per-directory number basis for call processing functions.
Trunk Forms are used to specify all characteristics of trunk circuits in the system. With these forms, the trunks are assigned identification numbers. Class of Service, Class of Restriction, circuit descriptors, answer points (non-dial-in trunks), digit modification plans for dial-in trunks, and hunt group membership for outgoing trunks.
Note: The operating characteristics for all trunks are defined by the respective trunk circuit descriptor form. There are 32 trunk circuit descriptor numbers available. These must be shared between all trunks in the system. As well, each circuit descriptor number assigned must be unique. MITEL recommends that the circuit descriptor numbers be allocated to each type of trunk in blocks. For example, CO trunks may be allocated circuit descriptor numbered 1 through 4, E&M trunks numbered 5 through 12, DS1 DID trunks numbered 13 through 21, and so on.
Voice Mail Forms are used to program the embedded voice mail system.
Voice Quality Forms allow you to turn voice quality monitoring on or off and report voice quality statistics for supported IP phones.